Hamilton Plaza FAQs

Key Pick-up
You will receive keys from the main office located at 21 N. Butler St, Madison, WI 53703. Upon pick-up you must go to the lobby area, there is a callbox located to the left of the main door. Enter 101, then a green dial button to be buzzed in. If a gym pick-up has been discussed you will go to 15 N. Butler St, Madison, WI 53703. The Capital Fitness front desk will be on the 2nd floor, you will need to either give them your full name or address.
Thermostat/Furnace Instructions
Each apartment is equipped with its own thermostat and heating/cooling unit (behind the metal panel), so you have complete control over your apartment’s temperature at all times.  If at any time during your tenancy you think your heat or AC is not working, check the following items:
A.      In the vicinity of the thermostat and heating unit (metal panel) is a switch that controls power to your unit. It must be ON for your unit to function.  At ALL times the switch should be in the ON position. 
B.       Make sure the circuit breaker, located in your electrical panel, is ON. 
Telephone Entry System
Your buzzer will require the use of a dial-up phone that can be plugged into the landline outlet, which does not require the purchase of a land-line service. Upon guests entering your unit number, the plugged-in device will then ring. You will need to press the number 9 to allow guest(s) in.
Monthly Fire Test
The monthly fire tests are done on the first Tuesday of every month. Quarterly and annual test dates will be emailed to let you know when they are occurring. Remember to be extremely careful around both sprinkler heads and emergency pulls throughout the building.
Laundry rooms are located on the 1st and 2nd floors. These are new machines that are coin-operated and cost $1.75 a load. They are open for usage during 9 am-10 pm.
Cable and Internet
Spectrum Internet is at 100 MBPS per user is included in your rent. To begin services, please visit the Spectrum office located in Hilldale Mall [716 N. Midvale Blvd, Madison, WI 53703]. They will provide you with the necessary equipment.
Maintenance (ALL Buildings)
For all properties, Butler Management LLC provides after-hours maintenance service for any heat, water, or light emergencies.  Please call our after-hours maintenance staff at (608)-347-3458 to report any emergency maintenance issues.  For all non-emergency maintenance, a request must be submitted through your tenant access portal which can be found at https://butlerplaza.twa.rentmanager.com/. It is best to submit maintenance requests earlier in the day, so we can complete them as quickly as possible for you.  
Madison Gas and Electric [Utility Set-Up]                                                                                                      
An account must be set up through Madison Gas and Electric by the beginning of your lease term or completed beforehand if there is an earlier scheduled key pick-up. Call 1-800-245-1125, the address for service will be 202 N. Hamilton St, Madison, WI 53703: unit number_____.
Move-In Instructions
Depending on vehicle types we have recommendations/requirements for unloading. The alleyway located to the left of the building entrance is not available for parking. If you are using cars/smaller trucks, you may pull into the parking garage temporarily with hazard lights on. As for Uhauls/trailers we recommend finding street parking and bringing items through the front entrance or side entrance. Please do not hold the elevator door open, it confuses the sensors and will temporarily shut down. 
Trash and recycling are located on the first floor. Please bring a key, as if the door shuts it automatically locks. There is a large brown double door in the lobby that will lead you to the trash room. Please make sure to always break down boxes and place recyclables in paper bags only. 
Subletting options are available, with possibilities of either finding a new tenant on your own or with our assistance. With a tenant found subletter there will be a $75 fee. The prospective subletter must complete an application which can be found on our website at https://butlerplaza.twa.rentmanager.com/applynow/. Once the application is completed, we will require it to be submitted to us along with a security deposit made payable to the current tenant.
Our team also offers the option of us finding a subletter, with extensive advertising through multiple platforms and scheduling tours. There is a $250 fee, and the current tenant will be responsible for paying rent until the new subletter takes over the lease.