Butler Plaza FAQs

Key Pick-up

You will receive keys from the main office located at 21 N. Butler St, Madison, WI 53703. Upon pick-up you must go to the lobby area, there is a callbox located to the left of the main door. Enter 101, then green dial button to be buzzed in. If a gym pick-up has been discussed you will go to 15 N. Butler St, Madison, WI 53703. The Capital Fitness front desk will be on the 2nd floor, you will need to either give them your full name or address.

Thermostat/Furnace Instructions

Each apartment is equipped with its own thermostat and heating/cooling unit (behind the metal panel), so you have complete control over your apartment’s temperature at all times.  If at any time during your tenancy you think your heat or AC is not working, check the following items:

A.      In the vicinity of the thermostat and heating unit (metal panel) is a switch that controls power to your unit. It must be ON for your unit to function.  At ALL times the switch should be in the ON position. 

B.       Make sure the circuit breaker, located in your electrical panel, is ON. 

Utility Set-Up 

Heat, AC, and electricity require an account to be set up for MGE. This is required to be done by the beginning of your lease. You may contact them via the enlisted number (608) 252-7222 or through their online portal at www.mge.com. Your service address for Butler Plaza will be 21 N Butler Street, unit #___ Madison, WI 53703. 


During move-in, we ask tenants to use Butler Street or Mifflin Street parking while unloading. Especially, for U-haul trucks/vans since they exceed the clearance height restriction of the parking garages. If you have a compact vehicle with the associated parking permit, we recommend unloading it on Level A of the garage. We ask that while unloading or transporting through the elevator to be mindful about not keeping the doors open for extended periods. This will throw off the sensors and cause the elevators to temporarily shut down. If any vehicles are found blocking the garage entryway or are left parked without a pass you face the chance of being towed.

Telephone Entry System

The phone number that is displayed on your cell phone when a visitor buzzes your apartment:  

Butler Plaza: 608-259-9715 

Your guests can dial your unit number and then press the green call button. The call box will dial the cell phone number on file for your apartment; when it rings, press 9 to unlock the door.  Do not let in anyone you do not know or are not expecting! 

Monthly Fire Test 

The monthly fire tests are done on the first Tuesday of every month. Quarterly and annual test dates will be emailed to let you know when they are occurring. Remember to be extremely careful around both sprinkler heads and emergency pulls throughout the building.


The machines operate on a Smart Card system. Smart card operated laundry is $1.75/cycle on every floor. The machine to obtain and add value to the laundry card is on the first floor of Butler Plaza (near the salon suites). To purchase a card, you can only use a $10 bill as your initial deposit. The card will have no value when you receive it. Please put the card back in the machine to add value to the laundry card ($5, $10, or $20 bills only).  The Butler Plaza hallway is accessible Monday through Friday starting at 8 am by either door. 

Cable and Internet 

Spectrum Community Wifi at 100 MBPS per user is included in your rent. Spectrum Community WIFI 24/7 customer service - Phone number:  855-895-5302. Spectrum TV offers over 200 channels and access to the Spectrum TV App on-the-go or at home. 


For all properties, Butler Management LLC provides after-hours maintenance service for any heat, water, or light emergencies.  Please call our after-hours maintenance staff at 608-347-3458 to report any emergency maintenance issues.  For all non-emergency maintenance, a request must be submitted through your tenant access portal which can be found at https://butlerplaza.twa.rentmanager.com/.  It is best to submit maintenance requests earlier in the day, so we can complete it as quickly as possible for you.


Trash and recycling is located within the basement level of the parking garage of Butler Plaza. Once you enter the elevator, press “B” and this will take you to the basement level. You will see a room labeled “TRASH ROOM” by the garage doors. Please make sure to always break down boxes and place recyclables in paper bags only. 


Subletting options are available, with possibilities of either finding a new tenant on your own or with our assistance. With a tenant found subletter there will be a $75 fee. The prospective subletter must complete an application which can be found on our website at https://butlerplaza.twa.rentmanager.com/applynow/. Once the application is completed, we will require it to be submitted to us along with a security deposit made payable to the current tenant.

Our team also offers the option of us finding a subletter, with extensive advertising through multiple platforms and scheduling tours. There is a $250 fee, and the current tenant will be responsible for paying rent until the new subletter takes over the lease.