Arkadia FAQs

Key Pick-up

You will receive keys from the main office located at 21 N. Butler St, Madison, WI 53703. Upon pick-up you must go to the lobby area, there is a callbox located to the left of the main door. Enter 101, then green dial button to be buzzed in. If a gym pick-up has been discussed you will go to 15 N. Butler St, Madison, WI 53703. The Capital Fitness front desk will be on the 2nd floor, you will need to either give them your full name or address.

Thermostat/Furnace Instructions

Each apartment is equipped with its own thermostat and heating/cooling unit (behind the metal panel), so you have complete control over your apartment’s temperature at all times.  If at any time during your tenancy you think your heat or AC is not working, check the following items:

A.      In the vicinity of the thermostat and heating unit (metal panel) is a switch that controls power to your unit. It must be ON for your unit to function.  At ALL times the switch should be in the ON position. 

B.       Make sure the circuit breaker, located in your electrical panel, is ON. 

 

Utility Set-Up 

Heat, AC, and electricity requires an account to be set-up for MGE. This is required to be done before picking up keys. You may contact them via the enlisted number (608) 252-7222 or through their online portal at mgeenergy.com. Your service address will be 27 N Butler Street, unit #__ Madison, WI 53703.

 

Move-In

During move-in we ask tenants to use Butler Street or Mifflin Street parking while unloading. U haul trucks exceed the clearance height restriction. If you have a vehicle and an underground parking permit you may pull into level A garage located on the Butler Street side (for Butler Plaza residents) or pull-into level B garage located on the Mifflin street side (for Arkadia residents). If any vehicles are found blocking the garage entryway or are left parked without a pass you face the chance of being towed.

 

Telephone Entry System

The phone number that is displayed on your cell phone when a visitor buzzes your apartment:  

Arkadia: 608-227-7271

Your guests can dial your unit number and then press the green call button. The call box will dial the cell phone number on file for your apartment; when it rings, press 9 to unlock the door.  Do not let in anyone you do not know or are not expecting! 

 

Monthly Fire Test 

The monthly fire tests are done the first Tuesday of every month. Quarterly and annual test dates will be emailed to let you know when they are occurring. Remember to be extremely careful around both sprinkler heads and emergency pulls throughout the building.

 

Laundry 

The machines operate on a Smart Card system. Smart card operated laundry is $1.75/cycle on every floor. The machine to obtain and add value to the laundry card is on the first floor of Butler Plaza (near the salon suites). To purchase a card, you can only use a $10 bill as your initial deposit. The card will have no value when you receive it. Please put the card back in the machine to add value to the laundry card ($5, $10, or $20 bills only).  The Butler Plaza hallway is accessible Monday through Friday starting at 8 am by either door. 

 

Cable and Internet 

Spectrum Community Wifi at 100 MBPS per user is included in your rent. Spectrum Community WIFI 24/7 customer service - Phone number:  855-895-5302. Spectrum TV offers over 200 channels and access to the Spectrum TV App on-the-go or at home. 

 

Maintenance

For all properties, Butler Management LLC provides after-hours maintenance service for any heat, water, or light emergencies.  Please call our after-hours maintenance staff at 608-347-3458 to report any emergency maintenance issues. For all non-emergency maintenance, a request must be submitted through your tenant access portal which can be found at https://butlerplaza.twa.rentmanager.com/. It is best to submit maintenance requests earlier in the day, so we can complete it as quickly as possible for you.

 

Trash/Recycling 

Trash and recycling is located within the basement level of the parking garage. You will see a room labeled “TRASH ROOM” to the right of the large garage door. Please make sure to always break down boxes and place recyclables in paper bags only. 

 

Sublet

Subletting options are available, with possibilities of either finding a new tenant on your own or with our assistance. With a tenant found subletter there will be a $75 fee. The prospective subletter must complete an application which can be found on our website at https://butlerplaza.twa.rentmanager.com/applynow/. Once the application is completed, we will require it to be submitted to us along with a security deposit made payable to the current tenant.

Our team also offers the option of us finding a subletter, with extensive advertising through multiple platforms and scheduling tours. There is a $250 fee, and the current tenant will be responsible for paying rent until the new subletter takes over the lease.