29 North Hancock FAQs

Key Pick-up

You will receive keys from the main office located at 21 N. Butler St, Madison, WI 53703. Upon pick-up you must go to the lobby area, there is a callbox located to the left of the main door. Enter 101, then green dial button to be buzzed in. If a gym pick-up has been discussed you will go to 15 N. Butler St, Madison, WI 53703. The Capital Fitness front desk will be on the 2nd floor, you will need to either give them your full name or address.



During move-in we ask that you utilize street parking, this is the most efficient way and won't block access to the main driveways. You may park by the curb closest to the apartments as it is a 2-hour parking zone, but make sure you are aware of all street sign accordances.



If you have added parking onto your lease, you will receive a parking tag upon key pick-up. This tag must be present at all times from your rearview mirror, with numbers/logo facing outwards. Prarie land towing monitors the lots so if your tag is not present you face the chance of getting towed.



The machines solely operate on quarters, the laundry room is located on the bottom floor of the building. Each load per washer or dryer is $1.75, please do not store detergents or other laundry essentials within the common space. 



Butler Management LLC provides after-hours maintenance service for any heat, water, or light emergencies.  Please call our after-hours maintenance staff at 608-347-3458 to report any emergency maintenance issues. For all non-emergency maintenance, a request must be submitted through your tenant access portal which can be found at https://butlerplaza.twa.rentmanager.com/. It is best to submit maintenance requests earlier in the day, so we can complete it as quickly as possible for you.



Trash, as well as recycling bins, can be found at the back of the building by the parking lot. The green receptacle is for recycling, and the brown one is for garbage. Please make sure that all recyclables are placed within paper bags, and that boxes are fully broken down.



Subletting options are available, with possibilities of either finding a new tenant on your own or with our assistance. With a tenant found subletter there will be a $75 fee. The prospective subletter must complete an application which can be found on our website at https://butlerplaza.twa.rentmanager.com/applynow/. Once the application is completed, we will require it to be submitted to us along with a security deposit made payable to the current tenant.

Our team also offers the option of us finding a subletter, with extensive advertising through multiple platforms and scheduling tours. There is a $250 fee, and the current tenant will be responsible for paying rent until the new subletter takes over the lease.