Resident FAQs

Where do I park?


There are no assigned parking spots.  However, if there are no spots available where you park please call our office if it is within our business hours.  If it is outside of our business hours call our after hours phone number at 608-347-3458 and our after hours maintenance person will assist you. 

Apartment building parking
Parking in downtown Madison can sometimes present challenges. We make it easy by giving residents in our apartments the option of leasing a reserved parking space. Parking spaces are available on a first-come, first-serve basis and vary by apartment. Typical rates are:

  • Off Street, Outdoor: $85, $100, $150
  • Heated, Underground: $185

How do I report something to maintenance?

When something goes astray and one needs maintenance please fill out the maintenance form on our website.  If there is an emergency occurring in your unit during our business hours, please call our office at 608-256-1400. 

If there is an emergency occurring in your unit outside of our business hours, please call our After Hours maintenance number at 608-347-3458. If the maintenance you're in need of is not an emergency, please fill out this form

How do I change utilities not included with my apartment rent?

Please contact Madison Gas and Electric at 608-252-7222 to switch your utilities from your old address to your new address when moving in/out.  You can see the average energy use and cost for each residential address at Madison Gas and Electric

Thermostat/Furnace Instructions

Each apartment is equipped with a separate thermostat and furnace/metal panel so you have complete control over your temperature at all times. The thermostat cover is removable with instructions on the inside cover. If at any time during your tenancy you think your heat or A/C is not working check the following items:

  1. Make sure the unit is ON. Located in the vicinity of the thermostat and metal panel is a light switch that is power to your unit. It must be ON for your unit to function.
  2. Make sure the circuit breaker located in your electrical panel is ON.
  3. Reset the unit by turning the unit to OFF on the thermostat, and flipping the circuit in the breaker box to off and then on again. Wait 5-10 minutes and then attempt to turn your unit to heat or A/C.
  4. These units function better when the unit is on Manual (instead of Program) and when the fan is on Auto (instead of ON).

Telephone Entry System

Arkadia, Butler Plaza, Odessa, and Washington Plaza:

Your buzzer will connect to your cell phone.  When your cell phone rings you have to answer the phone call.  If you know the person you can push the number 9 on your keypad to let the guest(s) in. There is a 30 second delay for them to get into the elevator without using a FOB.

Hamilton Plaza:

Your buzzer will require the use of a dial-up phone that can be plugged into the landline outlet, which does not require the purchase of a land-line service. Upon guests entering your unit number, the plugged-in device will then ring. You will need to press the number 9 to allow guest(s) in.

Monthly Fire Test

Just a reminder, we test the fire alarms every first Tuesday of the month. Quarterly and annual test dates will be emailed to let you know when they are occurring. Keep in mind to be extremely careful around both sprinkler heads and pull stations throughout the building.


The machines operate on a Smart Card System. The machine to add value is on the first floor of Washington Plaza or Butler Plaza. For Washington Plaza, you will be given a card upon move-in, any replacements needed will be $20. For Butler Plaza, the card must be purchased with a $10 bill only. The card will have no value when you purchase it. The hallway opposite from our office entrance is unlocked daily Monday-Friday from 8 AM to 5 PM. Another way to access the refill station when we are not in the office would be through the Butler Plaza salon lobby, which is located between the main Butler Plaza entrance and Naples 15. Walking through the salon lobby/hallway will lead to another door to the hall with the refill station. 

Internet Connection

Arkadia, Butler Plaza, and Odessa buildings: only for Wifi questions and/or concerns contact Spectrum Community Wifi.

  • Spectrum Community Wifi - Website:       Phone: 1-855-895-5302


Washington Plaza, 18/20-24/26 N. Butler St, 22 N. Hancock: please contact Supranet with questions at (608) 237-6152. Your apartment has a plug in the wall with a blue or orange ring that you would plug your computer or router into for internet access. We do not provide wifi.



Cable/Charter Communications


I need to move out before my lease ends, what are my options?

You have two options. You can sublet the apartment on your own, at which you would have to pay $75 sublet fee at the time the sublet takes place. The person applying would need to complete an application, which you can find on our website at Once he or she has completed the application they'll need to submit it to us along with the security deposit made payable to yourself. Your second option is for us to find a subletter for you in which case you would be charged $250 at the time the sublet takes place. 

If you'd like us to find the subletter for you, please send an email to us stating that you would prefer for us to do so, as well as your understanding that you are still responsible for paying the rent until the subletter is found for you. Also, that you understand that you are responsible for paying the $250 sublet fee once the sublet takes place. The state requires that we give you at least 12 hours notice that we will be showing your unit, please let us know if you would like to waive that in order to try to get the unit rented more quickly. 

Please let us know which option will work best for you. 


Spectrum TV Mobile App

If you own a smartphone, you are able to download the Spectrum TV App.

It looks like this: and is labeled "Spectrum TV"

Once you've downloaded the app onto your mobile device and open it, it's going to prompt you to sign in. 

*** If you receive a monthly bill from Charter because you pay for a DVR box with recording capabilities, or you pay for an upgraded  channel package AND you also pay the bill for those items online, use the same username and password that you use to pay your bill with to sign into the Spectrum TV mobile app. If you pay for extra channels and do NOT use the same username and password that you pay your bill online with, the app will not recognize that you already have an account and you won't be able to watch the extra channels that you pay for!!! ***

You may notice at the bottom of the screen where it says "Sign In Automatically." This option signs you in under the buildings wifi network and allows you to watch the basic cable package that is included in our contract with Charter/Spectrum. ** Do not use this option to sign in if you already pay for an upgraded channel package as it will tell you that those channels are not included in the package when you attempt to watch them. **

If you do not currently pay your bill online, you will want to sign up here in order to create a username and password. Once you have completed the sign up process, you will use the same username and password to log into the Spectrum TV Mobile App.

- IF YOUR TV DOES NOT HAVE SMART CAPABILITIES BUT YOU WOULD STILL LIKE TO HAVE ACCESS TO THE APP, you can purchase an Apple TV or a Roku and use the app through either of those devices.